The Ivy, Sydney

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Another visit to The Ivy. Last night it was raining hard and the open courtyard makes the glamorous staircase a death trap. Moving between floors is going to be an issue for The Ivy patrons and I predict that there will be a constant queue on the staircase, this is not helped by some very poor design work. As you get to the bottom of the staircase you are forced either left or right of a pillar. Left takes you straight up onto a few steps and right takes you unimpeded. Either way it’s going to create a bottleneck whenever the place is busy.

The staircase, whilst beautiful is going to cause problems.

Tip: Most of the upper level is guarded by bouncers, they will initially try and turn you away unless you say that you have a booking and then you’ll go straight through.

Once upstairs we looked for a seat and found the beautiful mirrored table which essentially acts as a reception area in front of the lifts, we sat and were promptly moved on. “You can’t sit here” Oh ok, where do you suggest? No ideas were forthcoming.

Now, good customer service would have meant that we would have been taken to another seat and asked for our drinks order, but apparently The Ivy doesn’t need to have manners. If I had to pay off $150m I’d be extremely polite.

 Standing and watching the crowd it is clear that many people are coming in for a look and then leaving without buying drinks. I’d see this as a major problem. Sort out the service and create a welcome. The Ivy is gorgeous but it’s attitude stinks. I demand immaculate service and I demand it now.

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5 Responses

  1. It’s an interesting place – The Ivy – it’s pretentious enough to be the ‘it’ place to be. I have been to The Ivy many times and I find it to be interesting enough to frequent. However, the staff as are rude, obnoxious and quite frankly patronising. I have noticed that they are more inclined to service people with the ‘right look’ , the ‘right crowd’ and even the ‘right race’. If I was running a business that has $150mil price tag to pay off… I’d want people to keep coming back.

  2. i love the place, my friends and i always bounce in with huge smiles and the staff love it and are nothing but polite and extremely accomodating and they are always up for a laugh. Always walk out with sore abs due to the laughter.

    Perhaps some people should try walking in with a smile on their face and the positive attitude will be reciprocated.

  3. well perhaps, rose, if you tried walking in to this pretentious excuse for $150 million with more than just your white washed posse, and perhaps throw an asian or an indian into your group you might find that walking in there might be a little more difficult that just a donning a smile on your face.

  4. Jenny and Sydfish,

    You guys have a shocking attitude, “you want immaculate service and you want it now”, grow up and perhaps if you didn’t put your spoiled little child backside on a glass table you may have received a better reception.

    Jenny even from this brief message i can see you have a chip on your shoulder and you have no idea what race Rose is.

    If you were in a position where you ran a business and built an empire like Justin has, i’m sure you pick and chose who you had walk through the door, or some idiot like Sydfish here may sneak through the cracks and sit on your glass table.

    These places are not for everyone for a reason, have some elegance a good attitude and some manners and the red carpet will layout for you also.

    Come to New York and see what it takes to get into a vision breaking venue like Justin has created for you to enjoy. At least the little bitches here don’t complain about it do some “self analysis”. Your spoiled brats

  5. Hey calm down guys, no hard feeling please, it’s just a place for entertainment, if you don’t like it, why bother even trying to enter it?
    I am Asian and I LOVE Ivy. I have never had a problem walking into Ivy or getting into the VIP area or having a friendly service. Yes sometimes it takes forever to wait for the staff, but it’s also a good excuse to meet new people at the bar, isn’t it? Meanwhile, I never go to Ivy if I were not seriously dressed up, as I know how Ivy positions itself in the market.
    I do see people being turned away by the bouncers at door but I guess its more of the looks (and sex, merely for the purpose of balancing the ratio) than the race. I don’t like people attributing their failure to their own race, as it is a lazy and convenient excuse. Maybe Ivy is pretentious and superficial, but isn’t it all what it’s about? Why do people choose Ivy over some rundown shit hole piled with bogans to drink the night off? Ivy is gorgeous and people in Ivy are gorgeous and this is the name of the game, the door staff are just being blatant about it – which I don’t see anything wrong with, as it is a business not a politically correct charity organization.
    The exclusivity of Ivy is the reason its real patrons go to Ivy rather than 3 monkeys. If you are not happy about being rejected by Ivy, seriously, get a fashion consultant and wear a positive and confident vibe, you will get in for sure.

    Nevertheless, I do agree that Ivy should design a more efficient service process and work flow, as well as train their staff to handle conflict in a more skillful and less abrupt manner. Working in customer service industry, I understand that it is not easy to achieve a balance between being over-assertive and getting taken advantage of some painful customers.

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